Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

Your delivery charges will be displayed during the checkout process.

Order Value Shipping Charges Cash on Delivery Charge
Below Rs. 499 Rs. 149 Rs. 50
Rs. 500 – 998 Rs. 99 Rs. 50
Rs. 999 & above Rs. 0 Rs. 50
What is your policy on returns?

We understand that you may occasionally wish to return your purchases. We’ll be happy to help you with the process.

We do not accept:

– Lingerie, undergarments, swimwear and socks.

– Fragrances, toiletries, cosmetics, beauty and skincare products.

– Watches, sunglasses, fashion jewellery, glassware and handbags.

Which payment methods are accepted in the Online Shop?

We accept a variety of payment methods:

  • Visa or MasterCard Debit and Credit Cards.
  • RuPay Debit Cards.
  • NetBanking.
  • Cash on Delivery.
  • Wallets such as Paytm, MobiKwik and JioMoney.
  • PayPal.

Please note, Cash on Delivery is not available at all locations, so do check your Pincode to confirm that it is available for you.

How long will delivery take?

Processing time can take 3-7 business days and delivery takes 2-5 business days. Weekends are not included in business days.

Why isn't Cash on Delivery a payment option for me?

Our courier partners are unable to offer the Cash on Delivery service at a few locations. If you live in one of these locations, you can still choose to pay via NetBanking, Wallets or by Debit or Credit Card.